Refund & Return Policy – Medtopis

Hassle-Free Returns & Refunds at Medtopis

At Medtopis, we prioritize customer satisfaction and strive to provide the best experience when purchasing health monitoring devices. If you are not completely satisfied with your purchase, we are here to assist you with an easy and transparent return and refund process.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The product must be unused, undamaged, and in its original packaging.

  • The return request must be initiated within 30 days of the purchase date.

  • Proof of purchase (receipt or order confirmation) is required.

Certain products such as personalized or hygienic items (e.g., blood glucose meters, blood pressure monitors) may not be eligible for returns due to health and safety regulations unless they are defective.

How to Initiate a Return

To start the return process, please follow these steps:

  1. Contact our support team via email at info@medtopis.com or call us at (727) 845-5484.

  2. Provide your order details and reason for return.

  3. We will provide a Return Authorization Number (RAN) and instructions on how to send the product back.

  4. Ship the product to our return address at: 2300 Elliott St, Alexandria, LA 71301, USA

  5. Once we receive the returned item and inspect it, we will notify you of the approval or rejection of your refund.

Refund Policy

  • Approved refunds will be processed within 7-10 business days to the original payment method.

  • Shipping charges are non-refundable unless the product is defective or incorrectly shipped.

  • If you haven’t received your refund within the specified timeframe, please check with your bank or credit card provider before contacting us.

Exchanges

We replace items only if they are defective or damaged upon arrival. If you need an exchange, please contact us immediately at info@medtopis.com

Non-Returnable Items

The following items cannot be returned:

  • Opened or used medical devices (unless defective)

  • Clearance or final sale items

  • Gift cards

Contact Us

For any questions or concerns regarding our Return & Refund Policy, feel free to reach out to us:

We appreciate your trust in Medtopis and are committed to ensuring your satisfaction with every purchase.