Refund and Returns

Refund and Returns Policy for Medtopis: Luxury Bags

At Medtopis, we strive to ensure that every customer is completely satisfied with their purchase of luxury bags. However, if you are not fully content with your purchase, our Refund and Returns Policy provides a straightforward process to help you return or exchange your items. Please read this policy carefully to understand your rights and our procedures.

1. Eligibility for Returns

To qualify for a return, your purchase must meet the following criteria:

  • Return Period: You must initiate a return within 30 days of receiving your order. Returns outside this window will not be accepted.
  • Product Condition: Items must be in their original condition, unused, and with all tags, packaging, and authenticity cards intact. Products that show signs of wear, alteration, or damage will not be eligible for a return.
  • Non-Returnable Items: Customized or monogrammed bags, sale items, and gift cards are not eligible for returns unless they are defective or damaged upon arrival.

2. How to Initiate a Return

If your item meets the above criteria, you can initiate a return by following these steps:

  1. Contact Us: Email us at info@medtopis.com or call (251) 246-3072 with your order number, item details, and reason for the return.
  2. Return Authorization: Our team will review your request and provide you with a return authorization number and instructions for shipping.
  3. Pack and Ship: Safely pack your item, including all original packaging and documentation, and ship it back to us using a trackable shipping method. The customer is responsible for return shipping costs, except in cases of defective or damaged products.

3. Refund Process

Once we receive and inspect your returned item, the refund process will proceed as follows:

  • Refund Approval: If your return is approved, we will process your refund within 7-10 business days. The refund will be credited to your original payment method.
  • Partial Refunds: In certain situations, partial refunds may be granted for items that are not in their original condition or are missing parts.
  • Shipping Costs: Original shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., wrong item shipped).

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange a replacement or full refund at no extra cost.

5. Exchange Policy

Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original item following the steps above and place a new order for your desired product.

6. Non-Refundable Scenarios

Refunds will not be issued under the following conditions:

  • Items returned without prior authorization.
  • Items not returned in their original condition or packaging.
  • Returns initiated after the 30-day return period.

7. Customer Support

If you have any questions or need further assistance with our Refund and Returns Policy, please contact our customer support team:

  • Address: 160 1st St, Hackleburg, AL 35564, USA
  • Phone: (251) 246-3072
  • Email: info@medtopis.com

8. Important Information

  • Proof of Return Shipping: Retain proof of shipping until your refund is processed.
  • Processing Time: Allow up to 10 business days for refunds to be processed after the item is received.
  • Policy Updates: We reserve the right to update this policy at any time. Changes will be posted on our website.

Medtopis – Luxury Bags, Guaranteed Satisfaction

Thank you for choosing Medtopis. We value your business and are here to ensure you have a smooth and satisfying shopping experience. Please reach out with any questions or concerns regarding your purchase.