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• Is this item new?

  Yes, without exception, every item offered is 100% brand new, direct from the manufacturer.

• Is your packaging DISCREET?

  Yes, 100% plain packaging. Our packages arrive secure, sealed in new sealed packaging.

• Are all items offered with Free shipping?

  Yes, applies to all lower 48 states only.

• Do you charge shipping for Hawaii, Alaska, Virgin Islands, Guam, APO and Puerto Rico?

  Yes, we require expedited mail option be selected (no exceptions). You must select expedited mail option during check-out.

• Will I received my tracking number automatically?

  Yes, you will receive your tracking number within 1 business day following payment. Please be advised that the USPS will require up to 48 hours updating your tracking number. In some instances, the USPS system will not display any status update. This does not indicate that your package has not shipped. It only indicates the system is not displaying the most up to date shipping status

• Why hasnt my order been updated on www.USPS.com?

  Unfortunately, the USPS does not always update tracking information as quickly as we would both like. In many instances, you will receive your order even before your tracking number is updated. This is an issue solely with the USPS system. We have no control over this issue.

• What is your processing time?

  We require 24 hours processing time for all orders (Monday-Friday, except holidays).

• Hawaii, Alaska and Puerto Rico

  Require Expedited Mail upgrade (no exceptions). You must select Expedited Mail option during check-out.

• Do you ship to APOs?

  Yes, we offer limited APO shipping. You must request a shipping quote in writing in advance, prior to purchasing for all APO addressees.

• International shipping restrictions

  We offer limited international shipping. You must request a shipping quote in writing in advance, prior to purchasing for any international address.

• Do you combine shipping?

  Sorry, not at this time. We have more than one warehouse in the US. Therefore, not all items purchased will process and/ or ship together.

• What is the process for undelivered shipments?

  If your package is returned to our warehouse due to invalid shipping information or marked as unclaimed or refused you will be responsible for our original shipping fees and 25% restocking fee. An additional $7 fee for all reshipments. No exceptions. Please verify your Paypal shipping information prior to purchasing.

• Do you permit freight forwarding?

  No. We prohibit the use of all freight forwarding companies. By purchasing any item you are agreeing to this prohibition. No exceptions. We are not responsible for any order lost, stolen or damaged after its delivery to the address provided.

• Do I need a US delivery address?

  Yes, without exception, US registered eBayers must have a US shipping address. Any winning listing which indicates an international shipping address will be canceled. You must request a shipping quote in writing in advance, prior to purchasing for all non US addresses.

• Do you ship internationally?

  We offer limited international shipping. You must request a shipping quote in writing in advance, prior to purchasing for any international address.

What is your Return Policy?

To return an item, please request a (RMA) Return Merchandise Authorization. Any package returned without a RMA will be refused by our warehouse. New, Sealed Products – unopened products may be returned within 14 days. All non-defective returns will incur a non-negotiable 25% restocking fee. By purchasing our products you agree to the aforementioned re-stocking fee.

Defective Products – Any defective product will be exchanged for the identical item within 10 days from sale. Defects include any item which fails to operate with batteries installed and/ or any product which has a manufacturer defect. Due to health code regulations we regret that we are unable to accept opened, non-defective products for any reason. You are required to ask any questions prior to sale. If size is not provided in the listing please inquire prior to purchasing.

You can always expect a prompt reply to any inquiry. Please help us by asking your questions in advance. Important PLEASE READ – Shipping and/ or handling charges are not refundable. All exchanges for non-defective products will include any and all shipping charges to deliver any new selection. This shipping charge is in addition to our re-stocking fee. The buyer is responsible for return shipping costs.

How does your Price Match Guarantee work?

We promise to meet or beat any seller with a feedback score of 95% or higher. If you find a listing which offers the same product for less please forward the auction number prior to purchasing. Restriction: The listing must be for a brand new and sealed product direct from the manufacturer. * Always consider seller feedback. Some sellers here today are gone tomorrow. Every item we offer is brand new direct from the manufacturer. We do not sell 2nds, returns or re-manufactured goods…guaranteed!